Q. How / when do I get my tickets?

A. Tickets aren't posted out, you collect them when you turn up on the night.

Q. I need to cancel my tickets- how do I do this?

A. As stated in the terms and conditions there are no ticket refunds for any reason. If you're not able to come then please give/sell your tickets to friends or neighbours. It may be possible to transfer your tickets to another time if it's more than 7 days before your booked ride.

Q. I need to transfer my tickets to another time- how do I do this?

A. Tickets can be transferred to another date or time at our discretion when possible. This can only be done more than 7 days before your booked ride time. A £4.00 administration fee applies to any ticket changes.

Q. I can't remember which date/time I have booked for. How can I check?

A. For all internet ticket bookings please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your order number and surname. For rides booked over the phone then please call (0151) 648 7838 OPTION 2

Q. Is the ride suitable for my x year old??

A: We have had every age on the Santa Experience from small babies to teenagers, if you have a sense of fun and adventure and still believe in magic, this is for you!

Q. Do babies go free of charge?

A: Yes, children under one year old go free, but they do not get a chocolate gift.

Q. Do I have to accompany my children?

A: There must be someone 18 or over in any group, the adult: child ratio should be 1:4.

Q. What if I'm late?

A. Please arrive at least 10 minutes before your ride time. If you're late you are not guaranteed another ride.

Q. Can I book a group visit?

A. You can, but please book early. There is a separate eating area that you can have for an extra charge. Sorry, but due to the high demand for this event there are no group discounts. Group queries to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 0151 648 7838.

Q: What about schools?

A: There are special Santa Experience days for schools, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 0151 648 7838.

Q. Can I smoke?

A: No, not in the forest.

Q. How long does the ride last?

A. About 30-45 minutes.

Q. What should we wear?

A: Dress warmly and wear something sensible on your feet.

Q; What do the kids get as a gift?

A: It's a chocolate gift; if your child can't or doesn't eat chocolate, we can provide a substitute if we are told before the day of your ride.

Q: What do the adults get?

A: Mulled wine and a mince pie!